A blog for frustrated users of Salesforce.com

Wednesday, December 21, 2005

FINALLY, Salesforce.com speaks...

After a day of waiting, Salesforce.com provides an update on yesterday's outage. Amazing that is TOOK A DAY to respond to their customers... BTW, isn't the "database vendor" Oracle? Should be interesting to hear Larry Ellison's take on this...

"On Tuesday December 20th, some salesforce.com users experienced intermittent access (between approximately 9:30 am and 12:41 pm ET & 2:00 pm and 4:45 pm ET) on one of the company’s four global nodes. The root cause of the intermittent access was an error in the database cluster. Salesforce.com addressed the issue with the database vendor. By Tuesday afternoon EST, the system was running normally for all users.
All four global nodes are currently operational and running normally. There are no outstanding issues in the system at this time. No other aspects of the system were involved.
We apologize to any customer who was inconvenienced."

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