UPDATED: Responding to other blogs...
Chris Selland posted a blog earlier talking about the SFDC outage and the long and short of it is: no Big deal... See below
"Bottom line: I'm not making light of this - downtime is never good - but I also don't see this as a very big deal - unless it happens again, and repeatedly. As with Ebay a few years back, yesterday's events aren't something Salesforce can (or will) ignore - but I have little doubt they'll learn from it - and get better."
To read the entire blog, see below:
I have to say, I appreciate where Chris is coming from, however, I don't think he has been using Salesforce for very long. If he had been using it for a while he would know, it has happened before and more often than he may believe. This is an all too common occurance for Salesforce. Yesterday just happened to be the straw that broke the camel's back from a media/PR standpoint. To see just how wide spread the downtime is visit this blog: http://charliecrystle.blogspot.com/2005/10/leaving-salesforcecom.html
It's simply a larger issue than people (outside their user base) believe.
UPDATE: See the links to this post... http://gripeforce.blogspot.com/2005/12/i-hate-salesforcecom.html#links