A blog for frustrated users of Salesforce.com

Friday, December 23, 2005

Wondering about the myserty database vendor?

Here is the release announcing the engagement:

http://www.oracle.com/corporate/press/2005_jul/salesforceonoraclegrid2.html

The mystery database bug...

An eWeek article in which Salesforce blames the downtime on a mystery database bug...

http://www.eweek.com/article2/0,1895,1904795,00.asp

Should be interesting to see if Oracle has any response to this... stay tuned...

Thursday, December 22, 2005

UPDATED: Responding to other blogs...

Chris Selland posted a blog earlier talking about the SFDC outage and the long and short of it is: no Big deal... See below

"Bottom line: I'm not making light of this - downtime is never good - but I also don't see this as a very big deal - unless it happens again, and repeatedly. As with Ebay a few years back, yesterday's events aren't something Salesforce can (or will) ignore - but I have little doubt they'll learn from it - and get better."
To read the entire blog, see below:
http://reservoirpartners.typepad.com/

I have to say, I appreciate where Chris is coming from, however, I don't think he has been using Salesforce for very long. If he had been using it for a while he would know, it has happened before and more often than he may believe. This is an all too common occurance for Salesforce. Yesterday just happened to be the straw that broke the camel's back from a media/PR standpoint. To see just how wide spread the downtime is visit this blog: http://charliecrystle.blogspot.com/2005/10/leaving-salesforcecom.html

It's simply a larger issue than people (outside their user base) believe.

UPDATE: See the links to this post... http://gripeforce.blogspot.com/2005/12/i-hate-salesforcecom.html#links

Wednesday, December 21, 2005

More articles...

Interesting article at Internets.com, they actually talk to the vendors: http://www.internetnews.com/bus-news/article.php/3572756


ZDnet: http://news.zdnet.com/2100-9588_22-6004625.html

FINALLY, Salesforce.com speaks...

After a day of waiting, Salesforce.com provides an update on yesterday's outage. Amazing that is TOOK A DAY to respond to their customers... BTW, isn't the "database vendor" Oracle? Should be interesting to hear Larry Ellison's take on this...

"On Tuesday December 20th, some salesforce.com users experienced intermittent access (between approximately 9:30 am and 12:41 pm ET & 2:00 pm and 4:45 pm ET) on one of the company’s four global nodes. The root cause of the intermittent access was an error in the database cluster. Salesforce.com addressed the issue with the database vendor. By Tuesday afternoon EST, the system was running normally for all users.
All four global nodes are currently operational and running normally. There are no outstanding issues in the system at this time. No other aspects of the system were involved.
We apologize to any customer who was inconvenienced."

Gripeforce gets a mention on ZDNet

Check it out for yourself:

http://blogs.zdnet.com/SAAS/?p=78

The street concerned about Salesforce.com

From Business Week:

"We are told the outage impacted a majority of customers, as well as restricting the company's own access to the system. Customers were completely unable to log in and use the system to access customer data. We are aware of multiple customers that are quite displeased with the outage," First Albany Capital analyst Mark Murphy wrote in a research note. "We believe this is the most severe and widespread outage Salesforce.com has experienced. It would not surprise us if Salesforce.com's competitors get hold of this news and try to use it to their advantage."

Full article: http://www.businessweek.com/ap/financialnews/D8EKQJO00.htm?campaign_id=apn_tech_down&chan=tc

A post from SFDC - "Keep your offline synched"

This is from their site... still no mention of the outage...

http://blog.crmsuccess.com/crmsuccess/2005/12/keep_offline_ed.html

More Salesforce.com articles and posts...

Maybe the media isn't as behind on this story as I thought...

http://www.infoworld.com/article/05/12/20/HNsalesforceoutage_1.html

http://charliecrystle.blogspot.com/2005/12/salesfarce-and-us-unhappy-after-all.html

http://www.salesforcewatch.com/2005/12/salesforce_down.html
Note the part below: "As expected, 'daroz' comes through with a post over on the CRMSuccess forums (Salesforce customers only) before Salesforce themselves.” Not letting customers know about the issues is terrible from a customer service standpoint.

Also, found a vendor who share the same distaste for Salesforce: http://www.salesnet.com/nobull

Other Anti-Salesforce Bloggers... we are not alone!

http://charliecrystle.blogspot.com/2005/12/dog-food-vs-salesforce.html#comments

Salesforce outage... articles and comments

I was able to find a couple of articles covering yesterday's day long outage.

http://blogs.zdnet.com/SAAS/?p=77

http://www.computerworld.com.au/index.php/id;1308986078;fp;16;fpid;0

Still unbelievable to me that the press has not been all over this. Considering the amount of lost productivity yesterday resulting from ALMOST A FULL DAY OF DOWNTIME you would think this would be a bigger story in the technology community.

Tuesday, December 20, 2005

SALESFORCE.COM DOWN AGAIN!




I can't believe these guys are down again! All day now - since 9:00AM we have been unable to login. ALL OUR SALES DATA IS TRAPPED IN THERE!!! How are we suppossed to productive when the site is ALWAYS DOWN!!!!

I hate Salesforce.com...

I have started this blog as a forum for other disgruntled users of Salesforce.com!

I am sick of all the downtime, tired of the arrogant sales people (I feel like CS only contacts me when they want to sell more licenses), and if I never hear or see another interview with Marc Benioff again, it will be too soon.

Last week I noticed they (SFDC) released a new "sandbox" which users can sign for to the tune of $25 p/head. What a scam! Other CRM vendors have had the same thing for years - FOR FREE!!! This is another way they want to exploit me for more money. And the fact the media picked up with little-or-no research is unbelievable...