A blog for frustrated users of Salesforce.com

Wednesday, February 01, 2006

Very interesting perspective from ZDNet

From the article:
"My fear is that Salesforce.com doesn't have the excuse that it's relying on third-party software that's not up to the job (which to be frank is not much of an excuse anyway). My fear is that the company has not geared up to fulfil its responsibilities to know exactly what service levels its customers are experiencing, and to keep them informed when things go wrong."



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